We are happy to accept the below methods of payment:
Visa Master Maestro Visa Debit Amex OFFICE Gift Card Paypal
All payments made to OFFICE, including PayPal, will be subject to security checks from the card provider, PayPal and OFFICE. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm some order information with you. This will be done prior to your order processing and may cause a delay is dispatch.
We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made. We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.
We will send you a dispatch email confirming your shoes have been shipped. Your card will then be debited for these items. Debits make take up to 10 working days to show on your account after receiving this email. If paying by Credit or Debit card, your bank may place a pending hold on these funds.
Should you have paid by PayPal, the funds will be debited from your PayPal account instantly. PayPal may have gave you the option to 'Pay after Delivery', this isn't something OFFICE control and any concerns over this should be directed to PayPal.
Absolutely, we use the latest online security software to ensure your details are safe. We also use Verify by Visa, Mastercard SecureCode and American Express SafeKey to make the shopping experience as safe as it possibly can be.
You sure can. All Gift Cards are valid for 2 years from the date of purchase or issue. Please be aware that we cannot accept part payment by Gift Card. Should you need to top up your Gift Card, this can be done online. Should your Gift Card purchase be refunded, this will go back to your Gift Card and not to the original method of payment.
You can redeem your promotional code by entering your code in the promotion code field in your basket and then click the 'apply' button. You can only use one promotion code per order.
We’re really sorry to hear this, please contact us through 0330 100 1906 and we’ll do everything we can to resolve this for you.